All orders will be processed within 1-2 business days after receipt. Once processed, you will receive a confirmation email containing tracking information.

Shipping times vary by region. Generally:

Domestic orders typically take 5-15 business days for delivery.
International orders may take 7-14 business days, depending on the destination and customs processing.

You can check the status of your order using the tracking link in the order confirmation email. If you have not received the confirmation email, please check your spam folder.

If your order has not arrived as expected, please first check the current status using the tracking information. If you still have questions, please contact our customer service team, and we will assist you in resolving the issue.

Once the order processing begins, the delivery address cannot be changed. If you need to change the address, please contact our customer service team as soon as possible.

You can find the contact information on our Contact Us page, and our customer service team is always here to assist you.

We support various payment methods, including:

Credit/Debit Cards: We accept major credit cards such as Visa, MasterCard, American Express, and Discover.
PayPal: Make secure payments through your PayPal account.
Other Payment Options: We also support region-specific payment methods, such as Apple Pay and Google Pay.

Select Products: Choose the products you wish to purchase from our online store and add them to your cart.
Checkout: Go to your cart page, review your order, and click the “Checkout” button.
Enter Payment Information: Follow the prompts to enter your payment details, including credit card information or choose another payment method.
Confirm Order: Review your order information and confirm the payment.

We value your security. All transactions are processed using SSL encryption technology to ensure your payment information is safe and secure.

Refund Request Period: You may request a refund within 30 days of receiving your product.
Applicable Products: Refunds are available for unopened products with intact packaging. Opened products may not qualify for a refund.
Refund Method: Refunds will be issued using your original payment method.

Contact Customer Support: Please reach out to our customer service team through our Contact Us page, providing your order number and reason for the refund.
Confirm Refund: Our customer service team will process your request and confirm whether your refund application meets the criteria.
Return the Product: If your refund request is approved, please return the product to the designated address.
Refund Processing: Once we receive the returned product and confirm its condition, your refund will be processed within 5-7 business days.

How long does a refund take?
Can I exchange for another product?
How can I check the status of my refund?
For assistance, please visit our Contact Us page.